Jo Norry is Director of Libraries and Learning Innovation at Leeds Beckett University, a converged service delivering integrated library and IT support, and management of the virtual learning environment, student support systems and study skills support.  Her professional interests focus particularly on the student experience and the central role libraries and learner support play in student achievement and quality enhancement, and she is also interested in workforce planning and management development.  The service is justly proud of having held the Customer Service Excellence standard, and its predecessor, Charter Mark, since 2001.

Jo is a Fellow of CILIP, a Fellow of the Higher Education Academy, and holds postgraduate qualifications in librarianship, management and Anglo-Saxon, the last being much more relevant than it might seem!  Jo's career has been chiefly in higher education, after an initial foray as graduate trainee at York Minster Library.  Prior to joining Leeds Met in 2000, Jo worked at Sheffield Hallam University and Nene College (now University of Northampton).